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Comprehensive Instructions for Remote Servicing of Machines SPL_1011 and SPL_1210

Below are detailed instructions combining all previous content, including setup steps, network configuration, software recommendations, and tools for diagnosing and servicing SPL_1011 and SPL_1210 machines remotely. Links to the required software are provided with visible link text for clarity.

1. Preparation for Service and Connection Setup

Machine Preparation:
- Ensure the SPL_1011 or SPL_1210 machine is powered on and connected to a stable power supply.
- Verify that the Weintek operating screen is functioning properly.
- Ensure the machine is connected to a local network via LAN cable or Wi-Fi.
Laptop/PC Preparation:
- Make sure your laptop or PC has the required software for diagnostics and remote access installed.
- Ensure the computer has a stable internet connection.
- Prepare screen recording software, such as OBS Studio and iTop Screen Recorder.
Communication and Video Support:
- Install video call apps to communicate with the technician:
  - Viber
  - WhatsApp Web
  - WeChat
- Enable video calls with the technician and ensure you have a camera ready to show the machine and its issues.
Screen Recording for Documentation:
- On your computer, enable screen recording to document the diagnostic and service process:
  - OBS Studio
  - iTop Screen Recorder

2. Network Configuration for Machine Connection

Use NetSetMan for LAN Configuration:
- NetSetMan is a tool for quickly switching between network profiles.
- Download NetSetMan: NetSetMan - Official Website
- Instructions:
  1. Install the program and create a new profile for the machine’s network.
  2. Set a static IP address, subnet mask, gateway, and DNS:
    - Example:
      - IP Address: 192.168.2.100
      - Subnet Mask: 255.255.255.0
      - Default Gateway: 192.168.2.1
      - DNS: 8.8.8.8
  3. Save and activate the profile to connect to the machine.
Use Advance IP Scanner to Find Connected Devices:
- Download Advance IP Scanner: Advance IP Scanner - Official Website
- Instructions:
  1. Launch the program and scan the network (e.g., 192.168.2.1 - 192.168.2.255).
  2. Identify the machine or Weintek screen by its IP address.
Change the Router's IP Address on the Machine:
- If necessary, change the router's IP address to 192.168.2.1:
  1. Log into the router settings via a web browser (e.g., http://192.168.1.1).
  2. Go to the LAN Settings section and set the new IP address to 192.168.2.1.
  3. Save the changes and reconnect your computer to the updated network.

3. Operating the Weintek Screen Remotely

Install and Use VNC Viewer for Remote Access:
- Download VNC Viewer: VNC Viewer - Official Website
- Instructions:
  1. Install the software and enter the Weintek screen’s IP address.
  2. Log in with the username and password, if required.
  3. Remotely control the screen for diagnostics and adjustments.
Alternatives to VNC Viewer:
- TightVNC
- UltraVNC

4. Screen Recording

OBS Studio:
- Download OBS Studio: OBS Studio Official Website
- Instructions:
  1. Install OBS Studio and configure it to record the entire screen.
  2. Start recording by clicking “Start Recording.”
  3. Save the recordings for future reference.
iTop Screen Recorder:
- Download iTop Screen Recorder: iTop Screen Recorder - Official Website
- Instructions:
  1. Install iTop Screen Recorder.
  2. Select the screen area you wish to record (entire screen or part of it).
  3. Start recording and save files in organized folders.

5. Remote Access via AnyDesk

Install AnyDesk:
- Download AnyDesk: AnyDesk - Official Website
- Instructions:
  1. Install AnyDesk on both the technician’s and the machine-connected computer.
  2. Provide your AnyDesk ID to the technician to allow remote access.
  3. Remote access enables diagnostic and software adjustments on the machine.

6. Communication with OpenAI for Language Support

For additional questions or technical assistance in different languages, you can use OpenAI tools:
- OpenAI ChatGPT

7. Testing and Finalization

After completing the service, perform a test on the machine to ensure all functions are working correctly.
Save recordings and notes for future reference.

By following these instructions and using the provided software tools, you can efficiently service the SPL_1011 or SPL_1210 machines remotely. If you need further guidance, feel free to ask!

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